Returns & Exchanges
It is important that you check your requirements before ordering any of our advertised products as all items are manufactured made to order and to the customer’s specification. Therefore goods are not returnable or eligible for a refund.
Should any goods be damaged or faulty upon delivery we will exchange them. We will make arrangements with the manufacturer for the faulty goods to be collected from you and for replacement goods to be delivered as soon as reasonably possible.
Please be aware that the colour shades can appear different from the real fabric colours. We advise you to request actual fabric samples before ordering. We cannot take responsibility for your monitor or screen rendering different colour to the actual real fabric.
Cancellation
You have 48 hours from the time at which you placed your order to cancel and receive a refund. A small cancellation fee will be charged. As almost all our products are made to order standard refund policy does not apply. Your order can be cancelled after 48 hours however no refund will be offered and a cancellation fee will be applied based on costs that have been incurred by the manufacturer and administrative cancellation fee from SONIO. We will be able to confirm these costs once we have spoken to the manufacturer.
Delivery
All prices and products shown on this website are delivered on a supply only basis. For installation, we must quote this seperately prior to order.
Due to the vast variety of manufactures and suppliers that we deal with, delivery charges can vary. Some items will be delivered free of charge, and these will be clearly shown. Generally, delivery is offered at a £125 flat rate. Other products may be subject to additional delivery costs or requirements and we reserve the right to alter delivery costs after an order has been placed.
Payment Terms
Secure Online Payment – When you “Proceed To Checkout” you will be given the option to pay by Credit or Debit card or Apple/Google Pay. Choose your credit card from the options given and fill in all the details required. All our credit or debit card transactions are securely protected and processed using Stripe. You will receive immediate confirmation that your payment has been authorised. You will also receive an email with your order details and payment status. We do not store your Credit or Debit card details and are unable to view or access these details. Apple and Google Pay is also available.
General Terms and Conditions
Please read this agreement carefully. It sets out the terms under which Sonio offers you use of its interactive services as defined in clause 1.1 of this agreement and this website (“the Site”).” BY USING ANY OF THE INTERACTIVE SERVICES AND/OR THE SITE YOU AGREE THAT YOU HAVE READ AND ACCEPT THESE TERMS AND CONDITIONS AND THAT THEY SHALL APPLY TO YOUR USE. IF YOU DO NOT WISH TO BE BOUND BY THEM, PLEASE LEAVE THIS WEB SITE.
This agreement is made between you and Sonio (registered number 08798205) whose registered office is A, Clarson Court, 130 Gosterwood Street, London SE8 5NY
1. Interactive Services
1.1 Sonio may make available to you chat areas, forums and/or other means by which communications, including User Generated Content, may be made available and/or disseminated publicly on the Site; shopping and other commercial and/or transactional services; advisory services; and/or competitions and/or prize draws (all together the “Interactive Services”).
1.2 The Interactive Services may be operated by third parties and where they are this will be made clear to you. Where such Interactive Services are operated by a third party you may be asked to supply information and/or data (including, without limitation, financial, credit card and/or bank data), where that third party may have specific additional terms and conditions which apply. Further, when using such Interactive Services operated by such third parties, you will be dealing with them directly and as such any contracts and/or arrangements will be formed between you and them, without Sonio as a party and Sonio cannot be held liable for your use of or any liability arising out of the same (save to the extent required by law).
2. Use of the Site and the Interactive Services
2.1 The Site and the Interactive Services are for personal and non-commercial use only. You may download and print portions of the Site and/or the Interactive Services for your personal, non-commercial use only. In particular, you may not use any information from any directory or other listing or information retrieval service (if any) made available on or by the Site and/or the Interactive Services, in connection with any business or commercial undertaking (whether or not for profit). Any other use of materials on the Site and/or the Interactive Services, including User Generated Content (including without limitation reproduction for a purpose other than that noted above and any modification, distribution or republication) without the prior written permission of Sonio is strictly prohibited. You also agree not to frame to the Site for any purpose, unless specifically authorised by Sonio to do so.
2.2 You agree that you shall not use the Site or the Interactive Services to transmit or knowingly or recklessly receive (or knowingly or recklessly authorise or permit any other person to receive or transmit) material which is obscene, threatening, menacing, offensive, defamatory, invasive of another’s privacy, abusive, in breach of confidence, in breach of any intellectual property right (including copyright) or otherwise violates any applicable law or regulation or code, or which makes excessive demands for bandwidth or contains any virus or which may otherwise impair or harm Sonio computer systems or any third party computer system; and
2.3 (a) You agree that you will not submit any material to the Site, including, without limitation, comments, reviews, ratings and material included on your Profile page (“User Generated Content”):
(i) that is in any way, threatening, abusive, offensive, defamatory, invasive of another’s privacy, abusive, in breach of confidence, embarrassing to any person or likely to deceive any person, hateful, blasphemous, pornographic, or racially, ethnically or otherwise objectionable;
(ii) in respect of which you do not have the necessary licences or approvals;
(iii) which constitutes or encourages conduct that would be considered a criminal offence or otherwise contrary to any law, regulation or code of practice, give rise to civil liability or infringe the rights of any third party anywhere in the world;
(iv) which is or could be technically harmful;
(v) which is or may be deemed to be advertising or promotional materials including “spam” email;
(vi) which makes excessive demands for bandwidth;
(vii) which is inaccurate or misleading.
(b) You will not impersonate any person or entity when submitting User Generated Content or misrepresent any affiliation with any person or entity.
(c) You acknowledge that Sonio has no obligation to monitor any User Generated Content but Sonio has the sole discretion to modify or delete any such User Generated Content in its sole discretion and may remove any such material at any time. Notwithstanding this, you are solely responsible for and bear the legal risk associated with such User Generated Content anywhere in the world.
(d) In the event that you are in breach of these Terms and Conditions and/or Sonio Standards for User Generated Content at any time, Sonio may forthwith terminate any account that you have with it and you may not open another account with Sonio and Sonio reserves the right to terminate any such account. In the event that you continue to contravene these Terms and Conditions and/or the Standards for User Generated Content Sonio reserves the right to contact your employer, school or college or your internet service provider.
(e) Sonio will co-operate with law enforcement or regulatory authorities or any court order requesting or requiring it to disclose the identity or location of or any other information in relation to anyone who has submitted User Generated Content to Sonio in breach or allegedly in breach of these Terms and Conditions and/or the Standards for User Generated Content. We may also disclose such information where we are advised by our lawyers that a court order would be granted requiring us to disclose it, even if no legal proceedings have been commenced in relation to the same.
(f) The Site enables users of the Site to view the Profile pages of registered users and enables registered users with Profile pages to share personal data with other registered users who have Profile pages. You agree that you will only use other users’ personal data published on the Site in accordance with the applicable laws and regulations (including, without limitation, data protection laws) and, without limitation to the other provisions of these Terms and Conditions, that you will only use other users’ personal data for lawful purposes and as expressly permitted by such other user(s).
(g) You will not access or attempt to access the accounts of other users or penetrate or attempt to penetrate Sonio security measures.
(h) You acknowledge that submitting any UGC (User Generated Content) to the Site does not guarantee that the UGC, or any part of it will appear on the Site. You cannot edit or remove UGC once you have submitted it to the Site. However, if you become aware of any inaccuracy in UGC submitted by you, please contact Sonio at [email protected]
2.4 If you publish any User Generated Content via the Interactive Services by way of contributions to chats, discussions or user reviews or comments or via your Profile page, you automatically and hereby grant to Sonio a perpetual, royalty free, irrevocable, non-exclusive right and license to use, reproduce, modify, publish, translate, create derivative works from and distribute such User Generated Content into any form, medium or technology now known or hereafter developed. In addition, as between you and Sonio, you assert and waive any and all moral rights in such User Generated Content.
2.5 The intellectual property in all design, text, graphics and other material (other than User Generated Content) and the selection or arrangement of such material in the Site and/or the Interactive Services is owned by Sonio and/or its respective licensors.
2.6 Save to the extent required by law, no representations, warranties or terms of any kind are made in respect of the Site and/or the Interactive Services or their contents (including, without limitation, any views or comment made). All information and/or data included in and/or on the Sites, the Interactive Services, including any UGC, and/or in any directory or other listings or information retrieval service made available on or by the Site and/or the Interactive Services and/or the UGC has been so made available for guidance only. Sonio has no responsibility or control over the contents of UGC which may not be accurate and Sonio cannot be held liable for any contents of UGC or any consequences of you relying on it. Please be aware that any information and/or data in UGC provided by another user may be incorrect or misleading and it is your responsibility to take precautions and use common sense when using any information and/or data contained in any UGC.Your use of all and any information and/or data included in and/or on the Sites, the Interactive Services, including any UGC, and/or in any directory or other listings or information retrieval service made available on or by the Site and/or the Interactive Services and/or the UGC is therefore entirely at your own risk. All liability of Sonio, its directors, employees or other representatives howsoever arising for any loss suffered as a result of your use of the Site and/or the Interactive Services is expressly excluded to the fullest extent permitted by law.
2.7 The Site and/or the Interactive Services may include links to web sites and/or services owned and/or operated by third parties. These are provided for your convenience only and Sonio is not responsible for and does not give any warranties or make any representations regarding any such web sites and/or services and is not responsible for or liable in relation to the content or your use of such web sites (save to the extent required by law).
2.8 The onus for ensuring that material presented on the Internet is legal rests with the original content provider, and Sonio will not be under any obligations to limit access to material unless notified that it is illegal or otherwise in breach of these Terms and Conditions. Notwithstanding, Sonio shall have the right to remove any items it believes may be illegal or otherwise in breach of these Terms and Conditions.
2.9 Sonio is the owner of:
(a) those trade mark(s) indicated as such throughout the Site from time to time; and
(b) all other trade marks used in the Site and/or the Interactive Service which are not licensed to it by any third party.All oth
er trade marks, product names and company names or logos cited therein are the property of their respective owners.
2.10 The provisions in clause 5 on Data Protection and Use of Personal Information apply in respect of your use of the Site and/or the Interactive Services.
3. Availability and Security of the Site and the Interactive Service
3.1 Due to the nature of the Internet, Sonio does not promise full and error free operation of the Site and/or the Interactive Services at all times. All liability of Sonio, its directors or employees howsoever arising for any loss whatsoever arising from your use of or inability to use the Site and/or the Interactive Services is excluded, insofar as it is possible to do so in law.
3.2 Sonio shall use reasonable endeavours to ensure that the Site, the Interactive Services and any information it holds on you are kept secure. However, due to the nature of the Internet, Sonio cannot accept any liability for those who intentionally attempt to and/or gain unauthorised access to the same by means such as, without limitation, computer hacking (save to the extent that Sonio is unable to exclude such liability by law).
4. Registration
4.1 Where you are asked to complete a Sonio registration form the personal details that you provide must be true, accurate and complete.
4.2 You will keep your password(s) relevant to the Site and/or the Interactive Services and/or UGC confidential and not reveal them to anyone else. You are responsible for all activities that are carried out under your username and password(s). We do not have the means to check the identities of people using the Site and will not be liable where your username and/or password(s) are used by someone else. You agree to notify Sonio immediately by email to [email protected] any unauthorised use of your account of which You become aware.
4.3 You will not create additional accounts for the purpose of abusing the functionality of the Site or other users or for any other reason in breach of these Terms and Conditions.
4.4 You can cancel your registration at any time by contacting [email protected]
5. Data Protection and Use of Personal Information
5.1 Please see Sonio Privacy Policy and Cookie Policy for details of how personally identifiable information is collected and may be used or shared with third parties. The Privacy Policy and Cookie Policy are incorporated into and form part of this Agreement.
6. Payment
The Site and the Interactive Services are currently made available without charge to you by Sonio. However, you are responsible for all telephone charges necessary to access and use the Site and the Interactive Services which are made available.
7. Termination
Sonio may permanently terminate your access to the Interactive Services immediately for any reason.
8. Claims
Where a claim is brought against Sonio by a third party in relation to your use of the Site and/or the Interactive Services and/or any User Generated Content you agree to fully reimburse Sonio and all companies within the Sonio group for all losses, costs, actions, claims, damages, expenses (including legal costs and expenses) or liabilities, whatsoever suffered or incurred by Sonio or companies within the Sonio group in or as a consequence of your breach of this Agreement and/or your use of the Site and/or Interactive Services and/or any User Generated Content which is included on the Site and/or the Interactive Services.
9. Force Majeure
Neither party shall be liable to the other, for any loss or damage which may be suffered by the other party due to any cause beyond the first party’s reasonable control including without limitation any power failure.
10. Notices
Any notices shall, unless otherwise expressly stated, be in writing and shall be given by sending the same by e-mail, first class post, or facsimile transmission to the other party’s address as may be designated in writing from time to time. Any notice sent by first class post shall be deemed (in the absence of evidence of early receipt) to have been delivered two days after dispatch. Any notice given by e-mail or facsimile transmission shall be deemed to have been delivered on the next working day following transmission.
11. Assignment
11.1 This Agreement shall be personal to you and you may not assign, transfer, sublet, lease or delegate all or any of your rights and obligations, without Sonio prior written consent.
11.2 Sonio reserves the right to assign or transfer all or any of its rights and obligations under this Agreement to any companies in the same group as Sonio or other third party. In the event of assignment or transfer, notification will either be given to you by e-mail or posted on the Site.
12. No Waiver
Failure by either party to exercise or enforce any right conferred shall not be deemed to be a waiver of any such right nor operate so as to bar that exercise or enforcement thereof or of any other right on any later occasion.
13. Variation of Terms
Sonio reserves the right to vary this Agreement from time to time and such changes shall become effective as soon as they are posted. Your continued use of the Site constitutes your agreement to all such changes.
14. Law and Jurisdiction
Where the Site and/or the Interactive Services are accessed from England or Wales, or from outside the United Kingdom this Agreement shall be governed by the laws of England and Wales and you hereby submit to the exclusive jurisdiction of the English courts. Where the Site and/or the Interactive Services are accessed from Scotland or Northern Ireland this Agreement shall be governed by the laws of Scotland or Northern Ireland respectively and you hereby submit to the exclusive jurisdiction of the Scottish courts or the courts of Northern Ireland respectively.
