It is important that you check your requirements before ordering any of our advertised products as many items are manufactured made to order and to the customer’s specification. Therefore goods are not returnable or eligible for a refund. Should any goods be damaged or faulty upon delivery we will exchange them. We will make arrangements with the manufacturer for the faulty goods to be collected from you and for replacement goods to be delivered as soon as reasonably possible. Please be aware that the digital colour shades can appear different from the real fabric colours. We advise you to request actual fabric samples before ordering. We cannot take responsibility for your monitor or screen rendering different colour to the actual real fabric.
If you’ve had a change of heart after placing an order, there’s no need to fret. You have the option to cancel your order, provided you reach out to us within 24 hours of making the purchase. To initiate the cancellation, please contact us via LiveChat or at 020 3917 7057 or send an email to email@example.com so that we’re able to put all the necessary steps in place to cancel the order and refund you if necessary.
We always strive to deliver your products in the best condition. However, there may be instances where items get damaged during transit, which is beyond our control. To ensure a smooth resolution, we advise you to check your products promptly for any signs of damage or defects. If you discover any, kindly inform us within 3 business days of receiving your order. It’s necessary to provide us with photos of the damaged product and its packaging to facilitate a refund or replacement. To arrange a return, please contact us via LiveChat or at 020 3917 7057 or send an email to firstname.lastname@example.org