Frequently Asked Questions
Product and Installation
Do your products come with everything I need to install them?
Do your products come with everything I need to install them?
We provide recommendations on what fixing method to use for each of our products, although this can vary by application.
Do you offer site visits to discuss acoustic options for my meeting room, village hall, office or restaurant?
Do you offer site visits to discuss acoustic options for my meeting room, village hall, office or restaurant?
Yes we do, however generally we would offer this if you are looking for our complete services including installation.
Can I order custom sized panels?
Can I order custom sized panels?
Our Fabric-wrapped acoustic panels can be custom-made to a particular size. Just visit the product page and input your desired dimensions!
Will your acoustic panels stop sound from upstairs neighbours bedroom floor which squeaking floor?
Will your acoustic panels stop sound from upstairs neighbours bedroom floor which squeaking floor?
Unfortunately our products are only designed to reduce echo and reverb within your space - this is a soundproofing issue.
Can I collect sample from your Deptford unit?
Can I collect sample from your Deptford unit?
We have lots of samples on site, which you are welcome to collect in-hours. But please check with us to ensure we have what you are looking for!
Do your products come with installation guides?
Do your products come with installation guides?
All of our products will include installation instructions for you to follow.
Do you offer design services?
Do you offer design services?
We don't offer design services through Sonio, only the supply of acoustic panels. However if you were looking for design, supply and installation, our sister company Resonics would be able to help.
Do you offer installation?
Do you offer installation?
Do you offer installation? We do offer an installation service, however longer lead times and added charges will need to be quoted. If you are looking for supply and installation, it is best to get in contact with us directly before placing an order online.
Orders & Delivery
I just placed an order. When can I expect delivery?
I just placed an order. When can I expect delivery?
Lead times can vary quite a bit, as we source products from all over Europe. Lead times will be clearly shown for each product in our range.
Am I able to buy direct from yourselves if we went via a pro-forma instead of through the website?
Am I able to buy direct from yourselves if we went via a pro-forma instead of through the website?
Yes certainly, just get in touch with us.
I ordered the wrong item. How can I return a product?
I ordered the wrong item. How can I return a product?
Products can be returned within 30 days (excluding custom products). We require customers to pay for return shipping, as well as the cost of the initial delivery.
Can I track my order?
Can I track my order?
We will provide updates once your order is ready to be despatched. You will also receive a tracking number from our couriers once the order is on the way.
Do you ship internationally?
Do you ship internationally?
We generally only ship within the UK excluding Northern Ireland. But get in touch with as and we can see if there's a way to help.
About Sonio
How long does shipping take?
How long does shipping take?
Whilst Sonio is a new player in 2020, we are supported by the leading interior acoustics installer.
What is the difference between Sonio and other companies?
What is the difference between Sonio and other companies?
Thanks to our experience in the industry, we can accurately advise you on the products that will actually make a difference and improve your acoustic issues.
Acoustics FAQ's
Sound Absorption and Sound Proofing – What’s the Difference?
Sound Absorption and Sound Proofing – What’s the Difference?
We often are contacted by people wanting to solve ‘sound proofing’ issues in their home or business. There is an important difference between ‘sound proofing’ and ‘sound absorption’ that you need to be aware of when browsing the products on Sonio.
What is sound absorption?
What is sound absorption?
Sound absorption deals with the treatment of high reverberation or echo within a space. Absorbing materials and products work by absorbing sound waves that are travelling through a space and bouncing off hard surfaces. Absorption has a significant impact on the users experience within the space. Rooms with the correct Reverberation time will be comfortable for the occupants to work, study, host an event etc. and this can vary depending on the space.
What is sound proofing?
What is sound proofing?
Sound proofing is significantly different, as it usually involves blocking external noise from entering the room (or prevent it from leaving the room). It can be quite difficult to completely sound proof a room.
Do I need sound absorption or sound proofing?
Do I need sound absorption or sound proofing?
Its quite simple. Do you want to treat echo and noise within the space? You need sound absorption. Do you want prevent noise entering/exiting the space? You need sound proofing.
What can the products on Sonio help with?
What can the products on Sonio help with?
Products on this site will ONLY be effective for sound absorption purposes. We do not offer any product that will work as a sound proofing solution.
What is reverberation time?
What is reverberation time?
Reverberation time is the most important factor when assessing a room with a noise problem. RT is defined as the time it takes, in seconds, for the sound pressure level to drop by 60dB after the source has stopped generating the sound. A room with a high RT generally has a problem with noise as sound travels for long distances without being absorbed.Rooms with a high RT almost always have an issue with echo as sound is reflected from hard surface to hard surface.