Privacy policy
This Privacy Policy applies to all of our websites and our mobile applications (“the Website”).
In this Privacy Policy, when we refer to any of our Website, we mean any website or mobile application operated by or on behalf of Sonio or its parent companies, subsidiaries and affiliates (collectively ” Sonio “), regardless of how you access the network.
By accessing the Website, you agree to be bound by these terms and conditions whenever you access the Website on any device. This Privacy Policy forms part of and is incorporated into our Website Terms and Conditions. Any changes to this policy will be posted here. We reserve the right to vary this Privacy Policy from time to time and such changes shall become effective as soon as they are posted. Your continued use of the Website constitutes your agreement to all such changes. We are committed to protecting the personal information you give us and telling you how we use the information we gather about you.
Why we collection information about you
We want to offer you a service which you want to use. We may use information about you to help us customise the Website, to remember you and to improve its usefulness to you. We may use this information to notify you about changes to the Website or products, services or promotions of ours and others (with your consent) that we think you might find of interest. It can also help us to choose articles and services we think will interest you.
Information about you helps us sell space to advertisers of products and services relevant to you so that we can continue to fund the Website through advertising and you can continue to use the Website for free.
We may send you administrative and promotional emails relating to the Website and updates about the Website.
We may personalise your visits to the Website and develop the design and style of the Website to improve the services provided to you.
We may need to contact you to about a comment you have submitted or material you have posted on the Website or in order to verify your identity form time to time.
In addition to the services we provide on this web site we may want to offer you goods and services provided by us and others (with your consent) which are of interest to you.
What information do we collect from you?
We may collect information from you when you fill in an online registration form for any of the services available on our Website, (e.g., chat areas, your Profile page, forums, shopping, advisory services, competitions etc.). We may also collect information you give us over the telephone or in written or other communications. The type of information we will collect includes, for example, your name, mailing address, email address, telephone numbers, gender, preferences and, where relevant, financial, credit card or bank details.
We collect information about your use of the Website and services it offers through “cookies”. For more information on “cookies” please see our Cookie Policy which forms part of this Privacy Policy.
In addition to personal information, we may also collect information about you automatically when you visit the Website by using cookies (small text files) trends which we may make use of ourselves, or pass to our associated companies or to unconnected parties and our advertising partner may also use cookies to serve advertisements that it believes are most likely to be of use or interest to you. For more information about cookies, including how to turn this feature off, please visit our Cookie Policy.
If you register to use services via Facebook Connect, we may collect other types of information. These are all shown at the time you use Facebook to register.
How we ensure privacy is maintained
We endeavour to ensure that your data is stored securely and to prevent unauthorised access. We have security measures in place to protect your information which we monitor regularly. Unfortunately, despite our measures, because of the nature of the Internet, we cannot guarantee that your information will remain at all times 100% secure. The continuing efforts of hackers to defeat even the newest of security systems means that we can never make this promise.
Please be aware that if you disclose information on chat areas, your Profile page, comment areas, forums or other public services it may be possible for other people to use this information. We are not responsible for the disclosure of any information you post in this way.
We comply with the Data Protection Act 1998 and the Regulation of Investigatory Powers Act 2000 and all other legislation which governs the maintenance of privacy in your information.
The Website provides a number of links to web sites not operated by us or by companies associated with us. We take no responsibility for the use of any information about you which is collected as a result of your use of these websites and this privacy policy does not extend to any website operated by anybody other than us.
Disclosing your information and consent
This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Cookies are small text files that can be used by websites to make a user's experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Please state your consent ID and date when you contact us regarding your consent.
Your consent applies to the following domains: sonio.co.uk
Your consent ID: AZyCKBkIMoDFmANLwRa5pP8Q9l+roagAf7lRCZIZqLIaDV9wzDgAzQ==Consent date: Wednesday, January 7, 2026 at 07:46:12 PM GMT+2
Cookie declaration last updated on 1/22/26 by Cookiebot:
Necessary (18)
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
| Name | Provider | Purpose | Maximum Storage Duration | Type |
|---|---|---|---|---|
| @@lc_auth_token:c48572e8-af16-4f5a-ba3e-579c57df0c6b | Livechat | This cookie is used for authentication purposes, ensuring that the user remains logged in across sessions or visits. | Persistent | HTML Local Storage |
| c48572e8-af16-4f5a-ba3e-579c57df0c6b:state | Livechat | This cookie is used to manage the state of a user's session or interaction with the LiveChat system. It helps to store information about the current status of the chat and Ensure continuity during the interaction so the user’s session remains active and consistent across page reloads or visits. | Persistent | HTML Local Storage |
| CookieConsent | Cookiebot | Stores the user's cookie consent state for the current domain | 1 year | HTTP Cookie |
| form_key | sonio.co.uk | Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. | 1 day | HTTP Cookie |
| mage-cache-sessid | sonio.co.uk | This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers. | 1 day | HTTP Cookie |
| mage-cache-storage | sonio.co.uk | This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers. | 1 day | HTTP Cookie |
| mage-cache-storage | sonio.co.uk | Used to optimize the loading speed on the website. This is done by pre-loading some procedures in the visitors' browser. | Persistent | HTML Local Storage |
| mage-cache-storage-section-invalidation | sonio.co.uk | Used to optimize the loading speed on the website. This is done by pre-loading some procedures in the visitors' browser. | Persistent | HTML Local Storage |
| mage-cache-storage-section-invalidation | sonio.co.uk | This cookie is used in context with load balancing - This optimizes the response rate between the visitor and the site, by distributing the traffic load on multiple network links or servers. | 1 day | HTTP Cookie |
| mage-cache-timeout | sonio.co.uk | This cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser. | Persistent | HTML Local Storage |
| mage-messages | sonio.co.uk | Necessary for the functionality of the website's chat-box function. | 1 day | HTTP Cookie |
| PHPSESSID | sonio.co.uk | Preserves user session state across page requests. | 1 day | HTTP Cookie |
| product_data_storage | sonio.co.uk | Necessary for the compare-products function on the website. | Persistent | HTML Local Storage |
| rc::a | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | Persistent | HTML Local Storage | |
| rc::c | This cookie is used to distinguish between humans and bots. | Session | HTML Local Storage | |
| recently_compared_product | sonio.co.uk | This cookie is used to determine which products the visitor has viewed. This information is used to promote related products and optimize ad-efficiency. | Persistent | HTML Local Storage |
| test_cookie | Used to check if the user's browser supports cookies. | 1 day | HTTP Cookie | |
| X-Magento-Vary | sonio.co.uk | This cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser. | 1 day | HTTP Cookie |
Preferences (3)
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
| Name | Provider | Purpose | Maximum Storage Duration | Type |
|---|---|---|---|---|
| __lc_cid | LiveChat | Necessary for the functionality of the website's chat-box function. | 400 days | HTTP Cookie |
| __lc_cst | LiveChat | Necessary for the functionality of the website's chat-box function. | 400 days | HTTP Cookie |
| __oauth_redirect_detector | LiveChat | Allows the website to recoqnise the visitor, in order to optimize the chat-box functionality. | 1 day | HTTP Cookie |
Statistics (15)
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
| Name | Provider | Purpose | Maximum Storage Duration | Type |
|---|---|---|---|---|
| _clck [x2] | Microsoft | Collects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. | 1 year | HTTP Cookie |
| _clsk [x2] | Microsoft | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | Session | HTTP Cookie |
| _gat [x2] | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. | 1 day | HTTP Cookie | |
| _livechat_has_visited | Livechat | Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. | Persistent | HTML Local Storage |
| product_data_storage | sonio.co.uk | Determines which products the user has viewed, allowing the website to promote related products. | 1 day | HTTP Cookie |
| recently_compared_product_previous | sonio.co.uk | Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website. | Persistent | HTML Local Storage |
| recently_viewed_product | sonio.co.uk | Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website. | Persistent | HTML Local Storage |
| recently_viewed_product | sonio.co.uk | Determines which products the user has viewed, allowing the website to promote related products. | 1 day | HTTP Cookie |
| recently_viewed_product_previous | sonio.co.uk | Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website. | 1 day | HTTP Cookie |
| searchReport-log | sonio.co.uk | Necessary in order to optimize the website's search-bar function. The cookie ensures accurate and fast search results. | Session | HTTP Cookie |
| wp_ga4_customerGroup | sonio.co.uk | Registers whether the user is logged in. This allows the website owner to make parts of the website inaccessible, based on the user's log-in status. | 1 year | HTTP Cookie |
| wp_ga4_user_id | sonio.co.uk | Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization. | Session | HTTP Cookie |
Marketing (24)
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
| Name | Provider | Purpose | Maximum Storage Duration | Type |
|---|---|---|---|---|
| _ga [x2] | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. | 2 years | HTTP Cookie | |
| _ga_# [x2] | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. | 2 years | HTTP Cookie | |
| _gcl_au [x2] | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. | 3 months | HTTP Cookie | |
| _gcl_ls | it is associated with Google's advertising services, specifically designed to track and measure the effectiveness of ad campaigns. | Persistent | HTML Local Storage | |
| _gid [x2] | Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. | 1 day | HTTP Cookie | |
| _uetsid | Microsoft | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. | Persistent | HTML Local Storage |
| _uetsid [x2] | Microsoft | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. | 1 day | HTTP Cookie |
| _uetsid_exp | Microsoft | Contains the expiry-date for the cookie with corresponding name. | Persistent | HTML Local Storage |
| _uetvid | Microsoft | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. | Persistent | HTML Local Storage |
| _uetvid [x2] | Microsoft | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. | Session | HTTP Cookie |
| _uetvid_exp | Microsoft | Contains the expiry-date for the cookie with corresponding name. | Persistent | HTML Local Storage |
| IDE | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | 400 days | HTTP Cookie | |
| MR | Microsoft | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. | 7 days | HTTP Cookie |
| MUID | Microsoft | Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. | 1 year | HTTP Cookie |
| pagead/1p-user-list/# | Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. | Session | Pixel Tracker | |
| recently_compared_product | sonio.co.uk | Necessary for the compare-products function on the website. | 1 day | HTTP Cookie |
| recently_compared_product_previous | sonio.co.uk | Necessary for the compare-products function on the website. | 1 day | HTTP Cookie |
| recently_viewed_product_previous | sonio.co.uk | Collects information on which products have been viewed by the visitor - This is used for optimizing the specific visitor's navigation on the website. | Persistent | HTML Local Storage |
Unclassified (2)
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
| Name | Provider | Purpose | Maximum Storage Duration | Type |
|---|---|---|---|---|
| @@lc_privacy_policy:c48572e8-af16-4f5a-ba3e-579c57df0c6b | Livechat | Pending | Persistent | HTML Local Storage |
| mage-customer-login | sonio.co.uk | Pending | Persistent | HTML Local Storage |
By using the Website, you agree that we may disclose your personal information to any company within Sonio group of companies.
We will not make use of your personal information for direct marketing activities, or supply this information to third parties for their direct marketing activities without your consent. By direct marketing activities, we mean the communication directly to particular individuals (by e-mail, post or telephone) of any advertising or marketing material.
If having given your consent you subsequently decide you no longer wish to receive direct marketing or information from us or our associated companies or third parties or no longer want us to pass your information to third parties, please notify us.
In particular, even where we have your consent we will only disclose your financial, credit card or bank details to our agents and/or third party suppliers of products or services on a need to know basis including, for example, in relation to the fulfilment of any e-commerce transactions.
We may disclose details about use of the Website to other businesses e.g. to demonstrate patterns of use to advertisers and other business partners. The information we pass on will not include any personal information by which you may be identified.
We compile anonymous records of user trends which we may make use of ourselves, or pass to our associated companies.
We will comply with any court order requesting or requiring the disclosure of the identity or location of or any other information in relation to anyone who has accessed the Website and we may also disclose such information where we are advised by our lawyers that a court order would be granted requiring us to disclose it, even if no legal proceedings have been commenced in relation to the same.
We endeavour to prevent unauthorised disclosures of your personal information by other people, but we are not responsible for any unauthorised disclosures or other breaches of security or for the actions of others if the information was passed to them with your authority or with the authority of anybody other than us or our associated companies.
We may transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business.
Obtaining your personal information
If you wish to receive a copy of the personal information we hold about you, or have any other queries or concerns about the way we are collecting and using your personal information, please write to us (including full details of your request) at:
Legal Department
Sonio
Clarson Court, 130 Gosterwood Street, Deptford, London SE8 5NY
We may charge an administration fee (not exceeding the maximum permitted by law) in relation to fulfilling a request for access to personal information.