Exchanges or Returns
As many of our products are made to order as per your specific requirements, we generally cannot offer returns or exchanges. This includes any colour discrepencies between digital displays and the delivered product. We always suggest ordering physical samples prior to ordering.
For any stocked, standard products we can deal with returns on a case by case basis.
Want to Cancel or Amend Your Order
If you’ve had a change of heart after placing an order, there’s no need to fret. You have the option to cancel your order, provided you reach out to us within 24 hours of making the purchase. To initiate the cancellation, please contact us via LiveChat or at 020 3917 7057or send an email to info@sonio.co.uk so that we’re able to put all the necessary steps in place to cancel the order and refund you if necessary.
Received a Faulty Product?
We always strive to deliver your products in the best condition. However, there may be instances where items get damaged during transit, which is beyond our control. To ensure a smooth resolution, we advise you to check your products promptly for any signs of damage or defects. If you discover any, kindly inform us within 3 business days of receiving your order. It’s necessary to provide us with photos of the damaged product and its packaging to facilitate a refund or replacement. To arrange a return, please contact us via LiveChat or at 020 3917 7057 or send an email to info@sonio.co.uk